SKU: 42166451438

The Friction Project: How Smart Leaders Make The Right Things Easier And The Wrong Things Harder

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The Friction Project: How Smart Leaders Make The Right Things Easier And The Wrong Things HarderThe Friction Project: How Smart Leaders Make The Right Things Easier And The Wrong Things Harder The definitive guide to eliminating the forces that make it harder, more complicated, or downright impossible to get things done in organizations. Find out why Adam Grant says 'If every leader took the ideas in this book seriously, the world would be a less miserable, more productive place.' Every organization is plagued by destructive friction. Yet some

The Friction Project: How Smart Leaders Make The Right Things Easier And The Wrong Things Harder

The definitive guide to eliminating the forces that make it harder, more complicated, or downright impossible to get things done in organizations. Find out why Adam Grant says 'If every leader took the ideas in this book seriously, the world would be a less miserable, more productive place.'

Every organization is plagued by destructive friction. Yet some forms of friction are incredibly useful, and leaders who attempt to improve workplace efficiency often make things even worse. Drawing from seven years of hands-on research, The Friction Project by bestselling authors Robert I. Sutton and Huggy Rao teaches readers how to become “friction fixers.”

Sutton and Rao kick off the book by unpacking how skilled friction fixers think and act like trustees of others’ time. They provide friction forensics to help readers identify where to avert and repair bad organizational friction and where to maintain and inject good friction. Then their help pyramid shows how friction fixers do their work, from reframing friction troubles they can’t fix right now, so they feel less threatening, to designing and repairing organizations. The heart of the book digs into the causes and solutions for five of the most common and damaging friction troubles: oblivious leaders, addition sickness, broken connections, jargon monoxide, and fast and frenzied people and teams.

Sound familiar? Sutton and Rao are here to help. They wrap things up with lessons for leading your own friction project, including linking little things to big things; the power of civility, caring, and love for propelling designs and repairs; and embracing the mess that is an inevitable part of the process (while still trying to clean it up).

'Sutton and Rao take us on a delightful tour of bad emails, infuriating subscriptions and labyrinthine hiring processes - and they show us how to fix it all. Hard to put down and easy to like, this is a business book to savour.' - Tim Harford, author of The Data Detective

'This is the ultimate guide to diagnosing and fixing the problems in your organization. No one knows more about making work better than this pair of experts, and they've produced a remarkably insightful, engrossing, evidence-based, and actionable read. If every leader took the ideas in this book seriously, the world would be a less miserable, more productive place.' - Adam Grant, #1 New York Times bestselling author of Think Again and host of the TED podcast WorkLife

'A spectacular achievement. Sutton and Rao show that friction is the secret source of organizational failure -- and success. Full of practical advice, this book will make the world a better place.' - Cass R. Sunstein, Robert Walmsley University Professor, Harvard University, and author, Sludge

'Sutton and Rao show how leaders who pay attention to friction - which kinds are helpful and which are not - can equip these people with the right tools, build their trust, and make incredible progress as a result.' - Ed Catmull, co-founder of Pixar, former President of Pixar and Disney Animation Studios, and author of Creativity Inc

'Bob Sutton and Huggy Rao have spent the last decade studying the causes and remedies for friction troubles at a wide range of companies. They've distilled their lessons to help you and your team make the right things easier and the wrong things harder in your company. Every executive, investor, board member, and leader should buy The Friction Project.' - Reid Hoffman, Co-Founder of LinkedIn and Partner at Greylock Partners

'Sutton and Rao have given us a thousand gems, each an invaluable insight on its own ... I guarantee that their profoundly humane arguments will win your hearts, change your behavior, and transform your companies.' - Amy C. Edmondson, Professor, Harvard Business School, Author of Right kind of wrong: The science of failing well

'The idea of leaders as friction fixers is dynamite ... Sutton's and Rao's insights in The Friction Project offer leaders at all levels important tools and real-world examples to recognize the role that both kinds of friction can play in their organization's success.' - Shantanu Narayan, Chair and Chief Executive Officer of Adobe

'If you dream of freeing your people and organization to focus their time on what really matters, The Friction Project is the book for you. More than ever today we need more nimble, innovative, customer centric, and human organizations. Eliminating needless friction is at the heart of that quest, as Bob Sutton and Huggy Rao show in their wonderful new book.' - Herminia Ibarra, The Charles Handy Professor of Organisational Behaviour, London Business School and author of Act Like a Leader, Think Like a Leader, and Working Identity

'A great and provocative read. As a business leader I never thought of leaders as 'friction fixers.' The Friction Project identifies when friction is and is not desirable. It's packed with real-world examples from varied organizations, their frictions, and above all, how the people who make repairs practice their craft.' - Carlos Brito, CEO of Belron and former CEO of Anheuser-Busch InBev

'As I read this groundbreaking book, I imagined a future where every leader eliminates bad friction and harnesses good friction to build better organizations. Every manager MUST read The Friction Project to learn how, by leading through a friction lens, and using the practical solutions Sutton and Rao provide, they can create productive, innovative, and caring workplaces.' - Tsedal Neeley, Harvard Business School; author of Remote Work Revolution and co-author of The Digital Mindset

'Subtract friction and an organization will move faster, become more innovative and drive productivity gains. The Friction Project is a 'how-to' guide in a period of workforce transformation across sectors.' - Donna Morris, Executive Vice President, Chief People Officer, Walmart Inc.

SPECIFICATIONS:

Author:Robert I. Sutton - Роберт И. Саттон

Publisher:Penguin

Language:English

Publication Date:2024

Number of pages:304 pst

Format:Paperback

Width:135 mm / 5,3'

Height:216 mm / 8,5'

Weight:301 g

ISBN:9780241594858

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Belleville, US
★★★★★ 5
It Works!!!!!
Size: Powder Poli Ox - Pack of 6
We have only completed the first two steps it Poly Glo set we purchased and has it ever made a difference in the look of our hauler/trailer! The dull oxidize black color is somewhat shiny. Cant wait to put the final two steps on it! A little elbow grease and work did wonders! We will share a photo once the procedure is complete!
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Reviewed in the United States on May 19, 2026
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★★★★★ 4
Could be good
Size: Powder Poli Ox - Pack of 6
I cleaned my RV very thorough from top to bottom before even starting the process with the Poli Glow system. Here's what I learned despite videos and lots of reading reviews. 1. Must be very clean and clear of anything you dont want to stick and show on your final outcome. 2. It takes more coats than you think it would (after 3 coats) it was still really streaky and I was starting to regret using Poli Glow. I ended around 7-8 coats and my rig had no major oxidation at all. 3. As one reviewer said, use a clean microfiber cloth v the applicator that comes with it, I found much better results with no lines. 4. Dont go to heavy on the coating, the instructions say this, but I went super light and it can be very easy to get lines with heavier application. 5. Dont look at your work after 3 coats, you will feel deflated, just keep going for at least 6 coats and then look at your work. 6. Only do small areas and look out for drips and lines, you need to get them out right away. 7. I did not use the Poli Ox, I was able to get any oxidation out with just the Poli Prep 8. Going up and down a ladder for hours sucks! 9. I hope it will come off in the next couple of years when I plan to replace the decals. Honestly, thats my biggest fear is how hard it will be to remove when the time comes. 10. After a scary start, I will say it did turn out pretty nice, was it easy, nope, would I do it again? Not sure, I need some time for my back to heal up! If you do choose Poli Glow know there are other options that maybe a better way to go such as wet sanding etc. Poli Glow is pretty good, but it can be pretty bad also if the surface is not cleaned and the Poli Glow applied correctly.
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Poli glow works!
Size: Powder Poli Ox - Pack of 6, Size: Powder Poli Ox - Pack of 6
Works amazing! After many attempts to buff I purchased Poli glow and done in less than half the time and beautiful result.
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This product has exceeded our expectations. Thank you
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LeGris
Draper, US
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Good but DO NOT USE APPLICATOR MITT
Size: Powder Poli Ox - Pack of 6, Size: Powder Poli Ox - Pack of 6
The poli-ox worked well, just know that it will require several applications to remove old buildup and oxidation. once you are done, the paint will still look oxidized, but once you put the sealer on, the color will be deep and shiny. The sealer itself is supposed to be enough for a much bigger RV than we used it for. (17') We used 3/4 of a bottle for 1 side, due to the fact that we would remove and start over because it left ridges like a brush in paint. On the second side of the RV, we scrapped using the Mitt, and low and behold, using a microfiber towel to apply solved all of the issues. No more ridges and the remaining 1/4 of the bottle was enough to apply 5 coats. The mitt also wastes a LOT of product. So be warned use a Microfiber towel (that has been previously washed) and it will save you a LOT of time, money and angst.
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