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Description
What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer ServiceWhat do a demanding colony of porcupines, an upscale restaurant run by hyenas, and a famous medieval knight have in common? They are all part of one of the most engaging books on customer service in existence. What to Say to a Porcupine uses the format of Aesop's fables to illustrate fundamental principles of customer service in a quick and lighthearted way. You'll explore how: great service is all about going the extra mile, as learned by a group of
What do a demanding colony of porcupines, an upscale restaurant run by hyenas, and a famous medieval knight have in common? They are all part of one of the most engaging books on customer service in existence. What to Say to a Porcupine uses the format of Aesop's fables to illustrate fundamental principles of customer service in a quick and lighthearted way. You'll explore how: great service is all about going the extra mile, as learned by a group of rabbits running an express mail delivery service in "By a Hare"; there's a better way to great your customers, as one grizzly honey-shop owner discovers in "Bear with Me"; and how to handle difficult conversations with customers in a positive, constructive manner, as demonstrated in this book's titular story "What to Say to a Porcupine." Each story is followed by a short discussion, illuminating topics ranging from the best tips for building customer relationships to how to motivate a service team. Fun, quick, and constructive, What to Say to a Porcupine provides all customer service professionals with easy-to-remember lessons for delivering superior customer service.Binding Type: Paperback
Publisher: Amacom
Published: 06/12/2008
ISBN: 9780814416792
Pages: 128
Weight: 0.29lbs
Size: 8.00h x 5.00w x 0.27d
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4.4 ★★★★★
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Product Reviews
★★★★★ 5
Beautiful
Color: Gold, Size: Small
Arrived carefully packaged and exactly as pictured....its got a little weight to it, but not heavy at all. Great value for the money.
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Reviewed in the United States on April 20, 2026
★★★★★ 5
Love her🥹
Love her so much. I just wish I could get her in a much bigger size too. Shipped very quickly and it was well packaged. It’s very lightweight but durable.
Great value for the money. Perfect addition to my bedroom.
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Reviewed in the United States on January 13, 2026
★★★★★ 5
Small but detsil oriented
Color: Laocoon 5.5"
I saw this originally in a render online and fell in love with the fluid motion and emotion within the piece. The tale is tragic, if you want to read it, but this is a beautiful little take on it. Pleased by its size, quality, weight and the detail is impeccable. He chills on my work desk.
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Reviewed in the United States on April 1, 2025
★★★★★ 5
:) cool to paint
Color: David 6", Color: David 6"
I used it to make my best friend a Jojo character for his birthday. It broke a year later but it was pretty cool decor
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Reviewed in the United States on June 7, 2025
★★★★★ 5
Elegant little piece
Color: David 6", Color: David 6"
Simply so perfect. It adds a hint of elegance to any space. I did notice a tiny crack by his ear while taking pictures, still it's barely noticeable. I think it gives it character!
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Reviewed in the United States on October 28, 2024