SKU: 24492874501

Speaking Frankly About Customer Relationship Management: Why Customer Relationship Management Is Still Alive and Vital to Your Company's Customer Stra

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Speaking Frankly About Customer Relationship Management: Why Customer Relationship Management Is Still Alive and Vital to Your Company's Customer StraIs Customer Relationship Management (CRM) an obsolete concept? As technology and cultural changes continue to influence our customer strategies, the terms and methods we use to define them are also changing. Is CRM still relevant as we address the need for customer engagement innovation and the customer experience? What role does customer relationship management play? How does it support the initiatives that drive customers to buy, return, and

Is Customer Relationship Management (CRM) an obsolete concept? As technology and cultural changes continue to influence our customer strategies, the terms and methods we use to define them are also changing. Is CRM still relevant as we address the need for customer engagement innovation and the customer experience? What role does customer relationship management play? How does it support the initiatives that drive customers to buy, return, and recommend your products and services to others? And how do you ensure that everyone in your company is working together towards the goal of building customer relationships through meaningful interactions that make the customer feel rewarded for doing business with you? Speaking Frankly About Customer Relationship Management (Why Customer Relationship Management Is Still Alive and Vital To Your Company's Customer Strategy) is a timely collaboration resource for customer relationship strategy success. It proposes that Customer Relationship Management achievement comes from honest and transparent conversations about CRM strategy and technology. Filled with practical and actionable guidance, the book reminds us of the important collaboration principals that drive customer relationship-building, engagement and experience. Sharing from over 20 years of experience designing and implementing customer strategies and technology solutions, innovation strategist JC Quintana compels us to speak frankly about our business relationships and the interactions that lead to trust and heartfelt service.

Binding Type: Paperback
Publisher: Crg Press
Published: 04/15/2015
ISBN: 9780988914513
Pages: 246
Weight: 0.70lbs
Size: 8.50h x 5.50w x 0.56d
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SKU: 24492874501

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Anna
Belleville, US
★★★★★ 5
Great, durable toy
Color: Blue-Red, Size: Extra Large Size 5 (9")
I’ve had this toy for a while now and my dog absolutely loves it. I frequently bring it to the dog park with us and it’s also loved by other dogs. The ball is pretty durable. My dog is not a big chewer but other dogs that play and chew on it haven’t been able to pierce it yet. The handles are sturdy and also still intact. Overall a little pricey but in my opinion worth it.
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Reviewed in the United States on April 30, 2026
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Zachary Small
Massapequa, US
★★★★★ 5
fun for dog
Color: Red-Blue, Size: Medium Size 2 (6")
popped kinda easy but my dog is still having fun with it
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Reviewed in the United States on May 26, 2026
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Sonya Lucatero
San Leandro, US
★★★★★ 5
Best ball ever!
Color: Red-Blue, Size: Large Size 3 (8"), Color: Red-Blue, Size: Large Size 3 (8")
Oh my goodness. My cane corso (15 mos) LOVES this ball. It’s easy for them to pick up because of all the little handles sewn into the ball. It’s easy to throw as well. The only thing is he likes to chew them off if he gets free time with the ball. The ball itself is very sturdy. highly recommend, and I’ll be ordering more. We play with this every morning and he’s so excited to take it outside.
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Reviewed in the United States on May 26, 2026
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Janelle Fairbanks
Los Angeles, US
★★★★★ 4
Best for a single dog but quality products
Color: Lake Blue, Size: Large Size 3 (8")
Straps didn’t hold up my two herding dogs did a number on it but it is a quality product the ball itself is still in tact
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Reviewed in the United States on January 15, 2026
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Cary johnson
Louisville, US
★★★★★ 5
its a great fun toy fir all of us
Color: Red-Blue, Size: Medium Size 2 (6")
its very tough so our dogs cant tear it up but soft enough so they get an easy hold. They absolutely love. great dog toy!
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Reviewed in the United States on May 27, 2026

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