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Description
High-Tech, High-Touch Customer Service: Inspire Timeless Loyalty in the Demanding New World of Social CommerceTwitter, smartphones, and self service kiosks are taking over, and tech savvy business dealings are no longer an advantage they're a requirement. With entertaining humor and inarguable logic, author Micah Solomon offers surefire strategies for success by exploring the timelessness of customer service (i. e., what hasn't changed), the high tech tools that could give you a customer service advantage, and the systemic social shifts that are changing your
Twitter, smartphones, and self-service kiosks are taking over, and tech-savvy business dealings are no longer an advantage--they're a requirement. With entertaining humor and inarguable logic, author Micah Solomon offers surefire strategies for success by exploring the timelessness of customer service (i.e., what hasn't changed), the high-tech tools that could give you a customer service advantage, and the systemic social shifts that are changing your customer's expectations of the way you do business. You'll learn inside secrets of wildly successful customer service initiatives, from internet startups to venerable brands, and how to turn casual customers into fervent supporters who will spread the word far and wide--online and off. High-Tech, High-Touch Customer Service does this by teaching readers the six major customer trends and what they mean for business; the eight unbreakable rules for social media customer service; how to effectively address online complainers and saboteurs on Yelp, Twitter, TripAdvisor, and other forums; how to understand and leverage the rising power of self-service; and how to build a company culture that breeds stellar customer service.With special features including lessons from the latest newsworthy customer service blunders, you'll be equipped to retool old-fashioned customer service and turn time-strapped, screen-addicted, value-savvy, and socially engaged critics into fervent loyal customers who help your business thrive.Binding Type: Paperback
Publisher: Amacom
Published: 05/23/2012
ISBN: 9780814439319
Pages: 208
Weight: 0.63lbs
Size: 9.00h x 6.00w x 0.44d
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4.4 ★★★★★
Based on 15 reviews
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Product Reviews
★★★★★ 5
DO BUY!
Size: 30 Count (Pack of 4)
These facial wipes are perfect for removing makeup or in the morning & all for a super price!
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on May 12, 2026
★★★★★ 4
Thorough and Gentle
Size: 30 Count (Pack of 4)
Not super moist, but they are soft and do their job. I only use wipes if I’m in a pinch to get my makeup off and don’t have my usual face wash. I’m very satisfied with each type of wipe included in the bundle.
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Reviewed in the United States on April 16, 2025
★★★★★ 5
Great product
Size: 30 Count (Pack of 4)
Only just received, so I haven't had the chance to test them. So far they are compatible with my skin and easy to use.
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Reviewed in the United States on April 27, 2026
★★★★★ 3
Buyer beware. For your sake read my review please.
Size: 30 Count (Pack of 4)
I loved the smell which can be kind off setting especially if unscented. However the love kind of stopped there. The size of the wipe it self was not much than one of those wipes you get at the BBQ store with dinner. I do not wear foundation or heavy makeup however I had to use 3 wipes each time before I felt my skin was clean. I was excited to have the different issues of my skin dealt with as far as anti-aging, pore refining etc but there was not a single bit of difference between the wipes other than the scent which again was very spa like and pleasant. Easy to like. Small wipe. Need several. By the time you add up the added cost of the extra towels each day and I could have purchased a much higher quality product. I don't forget to look at reviews very often, but this time they sounded so positive and I went ahead and purchased. Sorry I ever did but glad I didn't order two or three due to the sale on them.
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Reviewed in the United States on April 7, 2026
★★★★★ 5
Great for sensitive skin!
Size: 30 Count (Pack of 4)
Works really well. No burn. I have very sensitive skin and these have been great. Not overpowering.
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Reviewed in the United States on April 7, 2026
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